Front Office Manager: Guest Experience Leader

Arlo Hotels; Washington, Northern (District of Columbia, KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K - after one year

Tuition Reimbursement

Job summary

Arlo Hotels in Washington, DC, seeks an Assistant Front Office Manager to lead daily front desk operations and liaise with other departments to ensure exceptional guest service. You will guide and motivate Lobby Hosts, conduct pre-shift meetings, and drive revenue while maintaining Arlo’s service standards.

Ideal candidates have hospitality management experience, strong leadership, and a passion for guest satisfaction.

Qualifications

• Experience in hotel front office management.
• Knowledge of front desk operations and guest service standards.
• Ability to lead and develop a hospitality team.

Responsibilities

• Treat guests with courtesy and respect in all situations.
• Demonstrate honesty and integrity in daily duties.
• Supervise the Front Office Department and Lobby Hosts.
• Conduct pre-shift meetings and staff briefings.
• Communicate effectively with staff and review performance.
• Motivate and develop team members to achieve service goals.
• Maximize room sales, revenue and profit while maintaining service excellence.
• Deliver outstanding service and create memorable guest experiences.
• Lead and supervise front office operations within hotel guidelines.
• Communicate Arlo Hotels values and culture to staff.
• Schedule, payroll, and labor cost monitoring for team.
• Ensure shift closings and paperwork are completed.

Skills

Customer service

Leadership

Communication

Team management

Education

Hospitality diploma or degree

2-3 years management experience

Hospitality or customer service

Tools

Opera PMS

Job description

Arlo Hotels in Washington, DC, seeks an Assistant Front Office Manager to lead daily front desk operations and liaise with other departments to ensure exceptional guest service. You will guide and motivate Lobby Hosts, conduct pre-shift meetings, and drive revenue while maintaining Arlo’s service standards.

Ideal candidates have hospitality management experience, strong leadership, and a passion for guest satisfaction.