Front Office Leader: Assistant Director of Guest Experience

Arlo Midtown; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

Arlo Midtown in New York City seeks an Assistant Director of Front Office to support daily front desk operations and guest services. Lead a high-performing team, drive guest satisfaction, and collaborate with the Director to optimize revenue and service quality.

The role requires prior management experience in hospitality, knowledge of Opera Cloud & PBX, and the ability to mentor staff while maintaining Arlo Core values. Fire and Life Safety certification must be obtained within six months.

Qualifications

• Minimum 2–3 years in a management position.
• Knowledge of Opera Cloud & PBX systems.
• Fire and Life Safety Director Certification within first six months.

Responsibilities

• Lead and supervise front office operations to maintain courteous service and acceptable profits.
• Support the Director of Front Office and train/mentor staff.
• Schedule team members, monitor labor costs, and ensure payroll accuracy.
• Communicate effectively via meetings, briefings, and training sessions.
• Manage rooms inventory and rate yielding; respond to guest concerns with proactive service.

Skills

Leadership

Front Office

Customer Service

Staff Training

Payroll & Scheduling

Shift Management

Communication

Education

Hospitality Diploma or Degree

Tools

Opera Cloud

PBX

Job description

Arlo Midtown in New York City seeks an Assistant Director of Front Office to support daily front desk operations and guest services. Lead a high-performing team, drive guest satisfaction, and collaborate with the Director to optimize revenue and service quality.

The role requires prior management experience in hospitality, knowledge of Opera Cloud & PBX, and the ability to mentor staff while maintaining Arlo Core values. Fire and Life Safety certification must be obtained within six months.