Assistant Front Office Manager

Arlo NoMad; Washington (District of Columbia); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K after one year

Tuition Reimbursement

Job summary

Arlo Hotels is seeking an Assistant Front Office Manager in Washington, DC. You will lead the front desk operations, supervise Lobby Hosts, and ensure exceptional guest service while controlling labor costs and maximizing revenue.

The role requires a hospitality background, strong communication skills, and a track record of staff development. Equal opportunity employer; salary in the $60k–$65k range.

Qualifications

• Minimum 2-3 years in a management position.
• Hospitality or customer service background.
• Opera experience is preferred.

Responsibilities

• Always treat guests with courtesy and respect.
• Displays honesty and integrity.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.
• Assigns, coordinates and supervises Lobby Hosts.
• Trains, mentors and develops Lobby Hosts; prepares schedules and monitors labor costs.
• Ensures shift closings, deposits, refunds and rebates are completed.
• Conducts performance reviews with team members.
• Responds promptly to emergencies and follows up with guests and staff.

Skills

Front Office Management

Leadership

Guest Service

Communication

Education

Hospitality Diploma or Degree

Tools

Opera

Job description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

Benefits

• Medical, Dental, Vision
• 401K - after one year
• Tuition Reimbursement

Responsibilities

• Always treat guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Supervises the Front Office Department – Lobby Hosts.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.
• Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
• Embraces and effectively lives Arlo Hotels values and culture.
• Assigns, coordinates, and supervises work activities of Lobby Hosts.
• Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
• Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
• Conducts performance reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
• Manages same day rooms inventory and rate yielding.
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.

Education

• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
• Hospitality Diploma or Degree preferred.
• Minimum 2 - 3 years in a management position.
• Hospitality or customer service.
• Opera experience.

Salary

• $60,000 - $65,000

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.