Hotel Operations Leader: Guest Experience & Growth

Arlo-Hotels; New York (NY); On-site; USD 205,000 - 230,000; Full time

Job summary

Arlo Hotels in New York seeks a General Manager to lead the day-to-day hotel operations, overseeing front-of-house and back-of-house teams. You will orchestrate budgeting, strategic planning, and organization to deliver exceptional guest experiences and maintain brand standards.

The role requires at least five years of GM experience in a hotel, strong leadership and communication skills, and solid financial acumen to drive revenue while controlling costs.

Qualifications

• Minimum of 5 years GM experience in a hotel.
• Extensive experience across front office, guest services, housekeeping, security and F&B.
• Proven ability to design and implement service standards that boost guest and staff satisfaction.
• Strong financial acumen with revenue and cost-management expertise.
• Excellent professional communication with guests and teams.

Responsibilities

• Lead day-to-day hotel operations and direct department heads.
• Prepare budgets and strategic plans; monitor KPIs and guest satisfaction.
• Collaborate with corporate and brand standards; ensure compliance.
• Develop preventive maintenance programs and maintain safety standards.

Skills

Leadership

Strategic Planning

Financial Acumen

Vendor Management

Communication

Job description

Arlo Hotels in New York seeks a General Manager to lead the day-to-day hotel operations, overseeing front-of-house and back-of-house teams. You will orchestrate budgeting, strategic planning, and organization to deliver exceptional guest experiences and maintain brand standards.

The role requires at least five years of GM experience in a hotel, strong leadership and communication skills, and solid financial acumen to drive revenue while controlling costs.