Front Office Supervisor & Guest Experience Leader

Arlo Hotels; Northern, New York (KY, NY); Hybrid; USD 60,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K - after one year

Tuition Reimbursement

Job summary

Arlo Hotels is seeking a dynamic Assistant Front Office Manager to lead daily front desk operations and liaise with other departments to ensure exceptional guest service.

You will plan, direct and coordinate activities to ensure smooth service, provide operational support, train staff, and motivate the team. The role also involves supervising Lobby Hosts, scheduling, payroll oversight and performance reviews to maximize guest satisfaction and revenue.

Qualifications

• Hospitality diploma or degree preferred.
• Minimum 2–3 years in a management role in hospitality.
• Experience with Opera PMS is a plus.

Responsibilities

• Oversee daily front office operations and liaison with departments affecting guest service.
• Plan, direct and coordinate activities to ensure exceptional service.
• Provide training, motivate and recognize team members.
• Supervise Lobby Hosts and manage shift operations.
• Ensure labor costs align with occupancy and demand.

Education

Hospitality Diploma or Degree

Minimum 2–3 years in a management position

Opera experience

Tools

Opera PMS

Job description

Arlo Hotels is seeking a dynamic Assistant Front Office Manager to lead daily front desk operations and liaise with other departments to ensure exceptional guest service.

You will plan, direct and coordinate activities to ensure smooth service, provide operational support, train staff, and motivate the team. The role also involves supervising Lobby Hosts, scheduling, payroll oversight and performance reviews to maximize guest satisfaction and revenue.