Front Office Manager – Guest Experience Leader

Renaissance-Westerville; Westerville (OH); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition assistance

Discounted hotel stays

Training and career development

Bonus eligibility

Job summary

Concord Hospitality is seeking an Assistant Front Office Manager in Westerville, OH to support Guest Services and deliver exceptional hospitality. This on-site role focuses on guest satisfaction, associate engagement, and smooth front office operations while upholding Concord’s values and culture.

Responsibilities include leading the front office team, addressing guest concerns, monitoring brand standards, and driving continuous improvement in guest satisfaction and revenue.

Qualifications

• Prior experience in hotel front office operations or management required.
• Proven ability to lead, motivate, and mentor a team.
• Strong guest service orientation with effective problem-solving skills.
• Knowledge of hotel systems, financial objectives, and operational procedures.
• Organized, detail-oriented, and results-driven.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and support the front office team to deliver exceptional guest service.
• Address guest and associate concerns promptly and professionally.
• Oversee front office operations, ensuring compliance with brand standards and hotel policies.
• Monitor GSS results and implement action plans for continuous improvement.
• Train, mentor, and develop associates while fostering a positive work environment.
• Manage staffing, scheduling, and performance reviews.
• Assist in budgeting, financial planning, and selling strategies.
• Ensure compliance with corporate, safety, and regulatory requirements.
• Collaborate with leadership to drive guest satisfaction, revenue, and team success.

Job description

Concord Hospitality is seeking an Assistant Front Office Manager in Westerville, OH to support Guest Services and deliver exceptional hospitality. This on-site role focuses on guest satisfaction, associate engagement, and smooth front office operations while upholding Concord’s values and culture.

Responsibilities include leading the front office team, addressing guest concerns, monitoring brand standards, and driving continuous improvement in guest satisfaction and revenue.