Front Office Leader: Elevate Guest Experience

Kimpton Hotels & Restaurants; Philadelphia (Philadelphia County); On-site; USD 62,000 - 84,000; Full time

Job summary

Kimpton Hotels & Restaurants in Philadelphia, PA seeks a Front Office Manager to lead all Front Office operations and uphold exceptional guest service. You will mentor the team, manage daily duties, and ensure smooth reservation handling, VIP room oversight, and adherence to cash handling procedures.

The role requires 2 years of hospitality management experience, a preferred Bachelor's degree, and strong communication skills; Opera and MS Office experience are a plus.

Qualifications

• 2 years of management experience in hospitality or similar industry.
• Ability to diplomatically deal with difficult situations while maintaining integrity.
• Ability to read, write, and verbally communicate effectively and professionally.

Responsibilities

• Lead all Front Office operations, set and maintain a high level of guest service.
• Provide support, mentorship, and coaching to the team.
• Supervise all duties performed by the Front Office team.
• Coach and counsel employees with proper documentation and techniques.
• Ensure staff are posted at stations on time and complete duties before departure.

Skills

Front Office Management

Team Leadership

Hospitality

Education

Bachelor's degree preferred

Tools

Opera

Microsoft Office

Job description

Kimpton Hotels & Restaurants in Philadelphia, PA seeks a Front Office Manager to lead all Front Office operations and uphold exceptional guest service. You will mentor the team, manage daily duties, and ensure smooth reservation handling, VIP room oversight, and adherence to cash handling procedures.

The role requires 2 years of hospitality management experience, a preferred Bachelor's degree, and strong communication skills; Opera and MS Office experience are a plus.