Assistant Front Office Manager: Guest Experience & Staffing

Remington Hospitality; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Job summary

Remington Hospitality, Philadelphia, seeks a Front Office Manager to lead the guest services team on site. You will oversee staffing, greet guests, and ensure smooth check-in and checkout processes while coordinating with housekeeping and engineering to address requests.

Lead, train and schedule front desk staff, resolve complaints, and manage MICROS transactions with accuracy in a fast-paced hotel environment.

Qualifications

• Experience managing and staffing a front desk team.
• Strong guest-service orientation and problem-solving skills.
• Ability to train, supervise and schedule front office staff.
• Excellent communication with Housekeeping and Engineering.
• Proficient with MICROS or similar front-office systems.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.

Skills

Guest relations

Staffing management

Communication

Problem solving

Training and supervision

Tools

MICROS system

Job description

Remington Hospitality, Philadelphia, seeks a Front Office Manager to lead the guest services team on site. You will oversee staffing, greet guests, and ensure smooth check-in and checkout processes while coordinating with housekeeping and engineering to address requests.

Lead, train and schedule front desk staff, resolve complaints, and manage MICROS transactions with accuracy in a fast-paced hotel environment.