Boutique Front Office Leader: Elevate Guest Experience

Kimpton Hotels & Restaurants; Miami (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

Kimpton Hotels & Restaurants in Miami seeks an experienced Front Office Manager to lead all Front Office operations and maintain a high level of guest service. You will mentor the team and ensure smooth daily operations in a luxury boutique setting.

The role emphasizes guest relations, staff coaching, and efficient scheduling, with a focus on service excellence in a dynamic hotel environment.

Qualifications

• Experience leading Front Office teams in a hotel setting.
• Strong guest relations and service standards.
• Ability to develop and coach staff for peak performance.

Responsibilities

• Lead all Front Office operations and maintain high guest service levels.
• Provide mentorship, coaching, and development for the team.
• Manage schedules, training, and daily Front Office activities.

Skills

Front Office Management

Hospitality Leadership

Staff Training & Coaching

Customer Service Excellence

Education

Bachelor's degree in Hospitality or related field

Tools

Opera PMS

Microsoft Office Suite

Job description

Kimpton Hotels & Restaurants in Miami seeks an experienced Front Office Manager to lead all Front Office operations and maintain a high level of guest service. You will mentor the team and ensure smooth daily operations in a luxury boutique setting.

The role emphasizes guest relations, staff coaching, and efficient scheduling, with a focus on service excellence in a dynamic hotel environment.