Clinic Scheduling & Patient Access Specialist

University Medical Center; Louisville (KY); On-site; USD 38,000 - 54,000; Full time

Job summary

UofL Health is seeking a Scheduler to coordinate clinic visits, diagnostic testing, and referrals. The role involves contacting patients to schedule services, performing clerical tasks, and ensuring accurate EMR updates.

You will provide excellent customer service to patients and staff across departments. Ideal candidates have at least two years in a healthcare setting, knowledge of medical terminology, and familiarity with electronic health records (Cerner, Epic, iQueue) preferred.

Qualifications

• Knowledge of Medical Terminology
• HIPAA privacy and security requirements to maintain confidentiality.

Responsibilities

• Schedules clinic visits for patients by phone, and in person.
• Schedules medical tests, diagnostic studies and procedures, including referrals to specialists and ancillary services.
• Reschedules and cancels appointments as needed.
• Maintains waitlists, fills cancellations, places reminder calls, and follows up on no-shows per department protocol.
• Confirms that referrals and orders are on file before the visit.
• Collects and verifies patient demographics, insurance coverage, and referring provider information at the time of scheduling.
• Inform patients of expected copays or financial responsibility and route billing questions to the appropriate team.
• Discuss procedure instructions with patients so they clearly understand what is expected, including preparation, arrival time, and location.
• Calls patients to schedule procedures and give instructions by phone, followed by a letter with written instructions.
• Answers inbound calls promptly and courteously, and routes messages to clinical staff using established protocols.
• Escalates urgent or clinical concerns immediately to a nurse or provider; does not give medical advice.
• Arranges interpreter services or accessibility accommodation as needed.
• Enters accurate, complete scheduling notes and updates in the electronic documentation and scheduling systems.

Skills

Knowledge of Medical Terminology

HIPAA Privacy & Security

Education

High school diploma or GED

Tools

Cerner

Epic

iQueue

Job description

UofL Health is seeking a Scheduler to coordinate clinic visits, diagnostic testing, and referrals. The role involves contacting patients to schedule services, performing clerical tasks, and ensuring accurate EMR updates.

You will provide excellent customer service to patients and staff across departments. Ideal candidates have at least two years in a healthcare setting, knowledge of medical terminology, and familiarity with electronic health records (Cerner, Epic, iQueue) preferred.