Front Office Lead: Patient Experience & Operations

5000 Wellstar Medical Group, LLC; United States; On-site; USD 48,000 - 60,000; Full time

Job summary

Wellstar Health System is seeking a Day Shift Front Office Supervisor to ensure smooth patient flow and efficient front office operations at our Georgia locations. The role oversees registration, scheduling, records, referrals, and staff coverage, while delivering excellent patient service and liaising with management.

You will support training, monitor daily operations, and collaborate across departments to improve performance and patient experience.

Qualifications

• High School Diploma or GED required.
• Knowledge of CPT-4, ICD-9, HCPCS and medical terminology.
• Strong verbal and written communication skills.
• Computer skills are essential.

Responsibilities

• Ensure smooth patient flow in daily front office operations.
• Handle registrations, scheduling, records, and referrals.
• Coordinate training and coverage for front office staff.
• Communicate with management about patient flow issues and improvements.
• Assist with recruitment interviews and hiring processes.
• Maintain accurate front office communications with billing and management.

Skills

Computer skills

Medical terminology

Insurance filing

Verbal & written communication

Education

High School Diploma / GED

Job description

Wellstar Health System is seeking a Day Shift Front Office Supervisor to ensure smooth patient flow and efficient front office operations at our Georgia locations. The role oversees registration, scheduling, records, referrals, and staff coverage, while delivering excellent patient service and liaising with management.

You will support training, monitor daily operations, and collaborate across departments to improve performance and patient experience.