Front Office Lead: Elevate Patient Flow & Service

Wellstar Health System; Smyrna (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Wellstar Health System in Smyrna, GA is seeking a Front Office Supervisor to uphold smooth patient flow across daily front office operations. You will oversee registration, scheduling, and collections while coordinating with billing and management for timely patient care.

The role emphasizes training, coverage during short-staffing, and delivering outstanding customer service to patients and staff. A High School diploma and 3 years clerical experience in a physician practice are required.

Qualifications

• Minimum 3 years clerical experience in a physician practice.
• Strong verbal and written communication skills.
• Computer skills and familiarity with front office workflows.

Responsibilities

• Cross-training and providing coverage for all front office positions when short-staffed.
• Overseeing daily front office functions and ensuring timely patient interactions.
• Reviewing patient flow issues and communicating with management with recommendations.
• Handling inquiries about insurance, accounts, and patient counseling.
• Coordinating with billing and management on missing information or errors.
• Tracking front office collections monthly.
• Assisting with interviewing recruitment candidates and the hiring process.
• Maintaining superior front office performance and customer service.

Skills

Strong communication

Computer skills

Medical terminology

Education

High School Diploma / GED

Job description

Wellstar Health System in Smyrna, GA is seeking a Front Office Supervisor to uphold smooth patient flow across daily front office operations. You will oversee registration, scheduling, and collections while coordinating with billing and management for timely patient care.

The role emphasizes training, coverage during short-staffing, and delivering outstanding customer service to patients and staff. A High School diploma and 3 years clerical experience in a physician practice are required.