Front Office Lead — Patient Care & Operations

Wellstar Health System, Inc.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Wellstar Health System, Inc. seeks an experienced Front Office Supervisor to ensure smooth patient flow across daily front office operations, including registration, scheduling, records, and referrals.

The role liaises between management and office staff to maintain efficient service delivery. The ideal candidate has at least 3 years of clerical experience in a physician practice, strong computer skills, and solid knowledge of medical terminology and coding.

Qualifications

• Minimum 3 years clerical experience in a physician practice.
• Proficient in medical terminology and coding (CPT-4, ICD-9, HCPCS).
• Strong English communication and computer skills.
• Knowledge of insurance filing and billing processes.

Responsibilities

• Cross-train and provide coverage for front office positions when short-staffed or as needed.
• Train and/or coordinate training for new Front Office staff.
• Oversee daily front office functions by support staff; ensure timely handling of calls, appointments, and interactions.
• Communicate with management on patient flow issues and provide recommendations for improvement.
• Coordinate with billing, front office staff and management on missing information or errors affecting collections.
• Assist with interviewing and recruitment of candidates for Front Office roles.
• Ensure superior front office performance and adherence to Wellstar policies and standards.

Skills

Verbal communication

Written communication

English proficiency

Computer skills

Medical terminology

Insurance knowledge

Customer service

Medical coding

Education

High School Diploma/GED

Job description

Wellstar Health System, Inc. seeks an experienced Front Office Supervisor to ensure smooth patient flow across daily front office operations, including registration, scheduling, records, and referrals.

The role liaises between management and office staff to maintain efficient service delivery. The ideal candidate has at least 3 years of clerical experience in a physician practice, strong computer skills, and solid knowledge of medical terminology and coding.