Assistant Front Office Manager - Lead Guest Experience

PALMS SOUTH BEACH INC; Miami Beach (FL); On-site; USD 60,000 - 78,000; Full time

Job summary

The Palms Hotel & Spa seeks an Assistant Front Office Manager to assist the Front Office Manager in directing and supervising daily front desk operations to uphold our high service standards.

Two years in front desk roles or supervisory experience in a hotel or resort, plus a high school diploma or college education, are required. Strong English communication and leadership abilities are essential.

Qualifications

• Two years as Front Desk agent or supervisory experience in a hotel or resort.
• High school diploma or college education preferred.
• Excellent guest-service orientation.
• Strong communication and leadership skills.

Responsibilities

• Manage the front desk operation including guest registration, room assignment and check out procedures.
• Monitor and evaluate performance of the front office staff.
• Monitor cash handling procedures and billing adjustments.
• Represent property management in guest issue resolution for the front office.
• Assign VIP guest rooms and monitor amenities.
• Mentor, train & coach front office staff and supervise performance.

Skills

Customer service

Leadership

Teamwork

English proficiency

Problem solving

Education

High School Diploma or College

Job description

The Palms Hotel & Spa seeks an Assistant Front Office Manager to assist the Front Office Manager in directing and supervising daily front desk operations to uphold our high service standards.

Two years in front desk roles or supervisory experience in a hotel or resort, plus a high school diploma or college education, are required. Strong English communication and leadership abilities are essential.