Front Office Lead - Guest Services & Team Coach

Bighorn Law; Colorado Springs (CO); On-site; USD 58,000 - 59,000; Full time

Benefits offered by this job

Sick Leave Pay

401(k)

Hilton Employee Discounts

Competitive Wages

Job summary

DoubleTree Colorado Springs is seeking an Assistant Front Office Manager to help the Front Office Manager run daily guest services and supervise front desk staff. You will ensure smooth check-in/check-out and coordinate with housekeeping and maintenance.

We value 1–3 years in hotel guest services, a high school diploma, and familiarity with PMS and office software. Leadership and problem-solving are essential in this role.

Qualifications

• 1 to 3 years in hotel, resort, or guest service, including supervisory work.
• High school diploma standard; hospitality or business degree preferred by larger brands.
• Familiarity with hotel PMS and basic office software.
• Strong leadership, clear communication, and problem-solving abilities.

Responsibilities

• Supervise front desk staff and guest services, ensuring smooth check-in and check-out.
• Oversee bell staff and front desk operations to maintain daily routines.
• Train, mentor, and schedule employees while monitoring shift performance.
• Handle guest complaints and special requests quickly and politely.
• Coordinate with housekeeping and maintenance to prepare VIP rooms and block rooms for repairs.
• Assist with reporting, shift checklists, and stepping in for the manager when absent.

Skills

Leadership

Communication

Problem-solving

Education

High school diploma

Hospitality or business degree preferred

Tools

PMS software

Office software

Job description

DoubleTree Colorado Springs is seeking an Assistant Front Office Manager to help the Front Office Manager run daily guest services and supervise front desk staff. You will ensure smooth check-in/check-out and coordinate with housekeeping and maintenance.

We value 1–3 years in hotel guest services, a high school diploma, and familiarity with PMS and office software. Leadership and problem-solving are essential in this role.