Hotel Assistant Front Office Manager

Bighorn Law; Colorado Springs (CO); On-site; USD 58,000 - 59,000; Full time

Benefits offered by this job

Sick Leave Pay

401(k)

Hilton Employee Discounts

Competitive Wages

Job summary

DoubleTree Colorado Springs is seeking an Assistant Front Office Manager to help the Front Office Manager run daily guest services and supervise front desk staff. You will ensure smooth check-in/check-out and coordinate with housekeeping and maintenance.

We value 1–3 years in hotel guest services, a high school diploma, and familiarity with PMS and office software. Leadership and problem-solving are essential in this role.

Qualifications

• 1 to 3 years in hotel, resort, or guest service, including supervisory work.
• High school diploma standard; hospitality or business degree preferred by larger brands.
• Familiarity with hotel PMS and basic office software.
• Strong leadership, clear communication, and problem-solving abilities.

Responsibilities

• Supervise front desk staff and guest services, ensuring smooth check-in and check-out.
• Oversee bell staff and front desk operations to maintain daily routines.
• Train, mentor, and schedule employees while monitoring shift performance.
• Handle guest complaints and special requests quickly and politely.
• Coordinate with housekeeping and maintenance to prepare VIP rooms and block rooms for repairs.
• Assist with reporting, shift checklists, and stepping in for the manager when absent.

Skills

Leadership

Communication

Problem-solving

Education

High school diploma

Hospitality or business degree preferred

Tools

PMS software

Office software

Job description

The Assistant Front Office Manager helps the Front Office Manager run daily guest services, supervise front desk staff, and ensure smooth check-in and check-out procedures.

Supervise Operations: Oversee the front desk, bell staff, and guest services to keep daily routines running well.

Manage Staff: Train, mentor, and schedule employees while monitoring shift performance.

Resolve Issues: Handle guest complaints and special requests quickly and politely.

Coordinate Departments: Work closely with housekeeping and maintenance to prepare VIP rooms and block rooms for repairs.

Handle Administration: Assist with reporting, shift checklists, and stepping in for the manager when they are absent.

Experience: 1 to 3 years of hotel, resort, or guest service experience, often including previous supervisory work.

Education: A high school diploma is standard for many locations, though a degree in hospitality or business is preferred by larger brands.

Technical Skills: Familiarity with hotel Property Management Systems (PMS) and basic office software.

Soft Skills: Strong leadership, clear communication, and problem-solving abilities.

Compensation

$58,000 - $59,000 yearly

At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work.

Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away.

• Competitive Wages


• Sick Leave Pay


• 401(k)


• Hilton Employee Discounts

The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.