Front Office Lead: Guest Services & Concierge

Proper Hospitality; Austin (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development programs

Inclusive culture

Job summary

Austin Proper Hotel and Residences seeks an Assistant Front Office Manager to lead day-to-day Front Desk and Guest Services operations. You will guide check-ins/outs, reservations, and guest inquiries while mentoring staff to deliver exceptional service.

As part of the Front Office leadership team, you will drive service standards, monitor guest feedback, and collaborate with housekeeping and other departments to uphold brand quality and guest satisfaction.

Qualifications

• Strong written and verbal communication skills.
• Excellent guest service orientation and professionalism.
• Experience with front desk operations and leadership responsibilities.
• Familiarity with Property Management Systems (PMS) like Opera or InforHMS.

Responsibilities

• Oversee daily Front Desk operations and guest services to ensure smooth check-in/check-out.
• Supervise Front Desk Agents and guest service staff, enforcing policies and standards.
• Handle guest inquiries, requests, and issues with prompt, courteous service.
• Provide training, mentoring, and performance feedback to Front Desk team.
• Coordinate with Housekeeping and other departments to ensure timely room readiness.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Reservation systems

Education

Bachelor’s degree in hospitality management or related field

Tools

Opera PMS

Infor HMS

Job description

Austin Proper Hotel and Residences seeks an Assistant Front Office Manager to lead day-to-day Front Desk and Guest Services operations. You will guide check-ins/outs, reservations, and guest inquiries while mentoring staff to deliver exceptional service.

As part of the Front Office leadership team, you will drive service standards, monitor guest feedback, and collaborate with housekeeping and other departments to uphold brand quality and guest satisfaction.