Spa Reservations & Guest Experience Coordinator

Proper Hospitality; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Austin Proper Hotel and Residences is seeking a Spa Coordinator to run the spa front desk and reservations in a guest‑centric, luxury setting. You will assist guests with treatments, coordinate scheduling, and ensure smooth daily operations while delivering exceptional service.

The ideal candidate is organized, communicates effectively, and thrives in a fast-paced spa environment, supporting therapists and management to maintain the highest standards of guest experience.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a spa, hospitality, or customer service-related role preferred.
• Knowledge of spa services, wellness treatments, and booking systems is a plus but not required.
• Basic understanding of health, safety, and sanitation practices in a spa setting.

Responsibilities

• Greet guests and manage front desk check-in/out.
• Assist guests with booking appointments and inquiries.
• Coordinate appointments with therapists and treatment rooms.
• Maintain accurate guest records and payment processing.
• Monitor appointments and ensure on-time service delivery.
• Support inventory and daily operational documentation.

Skills

Customer service

Communication

Time management

Booking systems

Team coordination

Education

High school diploma

Tools

Microsoft Office

Spa management software

Job description

Austin Proper Hotel and Residences is seeking a Spa Coordinator to run the spa front desk and reservations in a guest‑centric, luxury setting. You will assist guests with treatments, coordinate scheduling, and ensure smooth daily operations while delivering exceptional service.

The ideal candidate is organized, communicates effectively, and thrives in a fast-paced spa environment, supporting therapists and management to maintain the highest standards of guest experience.