Lead Concierge & Front Desk Supervisor

Stratton Amenities; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Stratton Amenities in Austin seeks a Front Desk Supervisor to lead a concierge team and serve as the liaison between the Property Manager and staff. You will drive exceptional service for residents, guests, and clients, while upholding security and professional standards on-site.

The ideal candidate has a background in hospitality with strong communication and leadership skills, a customer-first mindset, and a commitment to creating outstanding experiences for every interaction.

Qualifications

• Passion for delivering exceptional service and hospitality.
• Excellent verbal and written communication skills.
• Strong problem-solving and leadership abilities.
• Ability to maintain confidentiality and professional image.
• Ownership mindset with pride in role and property.
• Respond quickly and genuinely to residents' and guests' requests.
• Minimum 5 years of hospitality experience.
• Exceptional interpersonal and guest service abilities.
• Organized, proactive, productive, and self-motivated.
• Ability to think clearly and make concise decisions under pressure.

Responsibilities

• Act as the face of the property and lead by example.
• Facilitate communication between the property manager and concierge team.
• Exceed expectations with anticipatory service and smooth accommodations.
• Address resident concerns and complaints promptly and professionally.
• Conduct weekly meetings with the property manager to identify improvements.
• Manage team schedules and oversee weekly payroll.
• Hold monthly staff meetings and one-on-one performance coaching.
• Develop and implement new SOPs to improve concierge operations.
• Foster a positive work culture and uphold standards.
• Monitor security and enforce grooming and uniform standards.
• Log resident packages, monitor lobby cameras, and ensure safety.
• Schedule and fulfill amenities requests and assist on-site.
• Walk premises to ensure high standards are met, including after-hours coverage.

Skills

Leadership

Communication

Hospitality

Problem solving

Confidentiality

Ownership

Guest service

Organization

Appearance

Decision making

Job description

Stratton Amenities in Austin seeks a Front Desk Supervisor to lead a concierge team and serve as the liaison between the Property Manager and staff. You will drive exceptional service for residents, guests, and clients, while upholding security and professional standards on-site.

The ideal candidate has a background in hospitality with strong communication and leadership skills, a customer-first mindset, and a commitment to creating outstanding experiences for every interaction.