Front Office & Guest Services Leader

Highgate; Miami Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Highgate Hotels in Miami Beach is seeking a Front Office Manager to lead Guest Services, Concierge and Uniformed Services, ensuring attentive, friendly and efficient service while maximizing room revenue and occupancy.

You will coach and supervise staff, manage payroll and schedules, monitor daily revenue and occupancy, participate in MOD coverage, and maintain Highgate standards across front desk operations using Windows and MS Office.

Qualifications

• At least 5 years of progressive experience in a hotel or related field or equivalent combination.
• Supervisory experience required.
• Strong customer service and communication skills.
• Proficient in Windows and Microsoft Office.

Responsibilities

• Respond to guests’ requests, problems, complaints and accidents with courtesy and follow-up for satisfaction.
• Coach, counsel and supervise Guest Services staff according to Highgate SOPs.
• Assist in payroll, scheduling and attendance tracking for front desk operations.
• Maximize room revenue and occupancy by monitoring rate variances and house counts.
• Operate Front Office systems and ensure proper cash handling and compliance with policies.
• Maintain relationships with housekeeping, reservations and credit management for smooth operations.

Skills

Customer Service

Supervisory experience

Communication

Multitasking

Tools

Windows

Microsoft Office

Job description

Highgate Hotels in Miami Beach is seeking a Front Office Manager to lead Guest Services, Concierge and Uniformed Services, ensuring attentive, friendly and efficient service while maximizing room revenue and occupancy.

You will coach and supervise staff, manage payroll and schedules, monitor daily revenue and occupancy, participate in MOD coverage, and maintain Highgate standards across front desk operations using Windows and MS Office.