Front Office Manager: Guest Experience & Revenue

Highgate Hotels, LP; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Manager for YVE Hotel Miami to lead Guest Services, Concierge and Uniformed Services, ensuring guests receive attentive, friendly service while maximizing occupancy and revenue.

The role requires strong leadership, room revenue knowledge, and hands-on supervision of Front Desk operations; the candidate should have substantial hospitality experience, proficiency with Windows/Microsoft Office, and the ability to coach staff and uphold Highgate SOPs.

Qualifications

• Progressive front office experience in a hotel environment.
• Supervisory experience required.
• Exceptional customer service skills and guest relations.
• Proficient with Windows and Microsoft Office.
• Ability to work long hours and maintain a professional demeanor.

Responsibilities

• Respond to guests' requests, problems, complaints with courtesy and follow up.
• Motivate, coach, counsel and discipline Guest Services staff per SOPs.
• Maximize room revenue and occupancy by daily status review and rate monitoring.
• Attend daily and monthly Rooms Merchandizing meetings.
• Participate in required M.O.D. program and payroll processes.

Skills

Guest Services leadership

Customer service

Communication

Multitasking

Education

2-year college degree

4-year college degree

Tools

Windows

Microsoft Office

Job description

Highgate Hotels is seeking a Front Office Manager for YVE Hotel Miami to lead Guest Services, Concierge and Uniformed Services, ensuring guests receive attentive, friendly service while maximizing occupancy and revenue.

The role requires strong leadership, room revenue knowledge, and hands-on supervision of Front Desk operations; the candidate should have substantial hospitality experience, proficiency with Windows/Microsoft Office, and the ability to coach staff and uphold Highgate SOPs.