Front Office Lead — Guest Experience & Operations

Remington Hospitality; Parsippany-Troy Hills (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Remington Hospitality in Parsippany-Troy Hills, NJ, is seeking a Front Office Supervisor to oversee staffing and daily operations at the hotel front desk. This role includes interviewing, hiring, supervising, training and scheduling front desk agents, supervisors, concierges and PBX staff to ensure smooth guest experiences.

You will be responsible for understanding each Front Office role, performing duties as needed, and ensuring accurate MICROS transactions and discrepancy reports.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Job description

Remington Hospitality in Parsippany-Troy Hills, NJ, is seeking a Front Office Supervisor to oversee staffing and daily operations at the hotel front desk. This role includes interviewing, hiring, supervising, training and scheduling front desk agents, supervisors, concierges and PBX staff to ensure smooth guest experiences.

You will be responsible for understanding each Front Office role, performing duties as needed, and ensuring accurate MICROS transactions and discrepancy reports.