Front Office Supervisor & Guest Experience Lead (Hotel)

Bardessono; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free Downtown Parking

Free Meal daily

Full Benefits Packing including 401(k)

Job summary

Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to oversee daily operations at the front desk and guest services. You will lead staff, ensure smooth check-in/out, manage guest satisfaction, and coordinate with housekeeping and engineering.

The role requires a strong service mindset, staff scheduling, and the ability to resolve issues promptly. This is a full-time, on-site position at a premier downtown hotel offering competitive benefits.

Qualifications

• High work ethic and self-motivation.
• Proven customer service and problem solving experience.
• Regular attendance according to guidelines.
• Ability to work varying schedules to reflect property needs.
• Focus and attention to tasks; complete work on time.
• Physical ability to work in an office environment and lift 10–25 lbs as needed.

Responsibilities

• Anticipate guest needs and greet guests; manage check-in/check-out with cordial, prompt service.
• Ensure front office staffing levels; interview, hire, train and schedule staff.
• Understand front office duties and perform them when needed.
• Resolve guest complaints and drive satisfaction through investigation and resolution.
• Operate MICROS system and handle daily/front-office transactions.
• Coordinate with Housekeeping and Engineering on room status and requests.
• Assist the General Manager with special requests, group blocks and unusual situations.

Skills

Guest relations

Staffing

Scheduling

Customer service

Problem solving

Communication

Tools

MICROS System

Job description

Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to oversee daily operations at the front desk and guest services. You will lead staff, ensure smooth check-in/out, manage guest satisfaction, and coordinate with housekeeping and engineering.

The role requires a strong service mindset, staff scheduling, and the ability to resolve issues promptly. This is a full-time, on-site position at a premier downtown hotel offering competitive benefits.