Front Office Lead: Guest Experience & Operations

Murrieta Hot Springs Resort; Indianapolis (IN); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Free Downtown Parking

Free Meal daily

Full Benefits Packing including 401(k)

PTO

Job summary

Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to lead the front desk team in delivering exceptional guest experiences in a downtown Indianapolis setting.

You will manage staffing, supervise front desk operations, and ensure smooth check-in/check-out while maintaining high service standards and efficient communication with housekeeping and maintenance teams.

Qualifications

• Proven customer service and problem solving experience.
• Ability to manage front desk staffing, training and scheduling.
• Strong communication and guest service focus.

Responsibilities

• Anticipate guest needs, greet guests and check them in/out professionally.
• Ensure proper staffing of front office, interview and train staff.
• Understand front office duties and perform when needed.
• Resolve guest complaints with effective problem solving and follow-up.
• Operate MICROS system for daily transactions and reports.

Skills

Guest relations

Staff scheduling

Customer service

Problem solving

Communication skills

Tools

MICROS system

Job description

Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to lead the front desk team in delivering exceptional guest experiences in a downtown Indianapolis setting.

You will manage staffing, supervise front desk operations, and ensure smooth check-in/check-out while maintaining high service standards and efficient communication with housekeeping and maintenance teams.