Front Office Team Lead — Guest Experience, PTO & Benefits

Melrosehoteldc; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free Downtown Parking

Free Meal daily

Full Benefits Packing including 401(k)

PTO

Job summary

Sheraton Indianapolis City Centre seeks an Assistant Front Office Manager to oversee daily front desk operations in downtown Indianapolis. You will lead front office staff, ensure guest satisfaction, and coordinate with housekeeping and engineering to meet guest needs.

Responsibilities include staffing, training, handling guest issues, and managing MICROS transactions while supporting the General Manager on special requests and group blocks.

Qualifications

• High work ethic, self-initiative, independent judgment.
• Proven customer service and problem solving experience.
• Regular attendance according to established guidelines.
• May be required to work varying schedules to reflect the business needs of the property.
• Ability to work in a standard office environment.
• Ability to lift and/or move 10-25 pounds as needed.
• Effective verbal and written communication.

Responsibilities

• Anticipate guest needs, greet and check guests in/out promptly and professionally.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling.
• Understand front office staff duties and perform them as needed.
• Resolve guest complaints and manage the guest resolution process to ensure satisfaction.
• Operate the MICROS system and manage daily front office transactions.
• Coordinate with Housekeeping and Engineering regarding rooms and requests.
• Assist the General Manager with special requests, group blocking, and unusual circumstances.

Skills

Customer service

Problem solving

Staffing management

Attendance reliability

Tools

MICROS System

Job description

Sheraton Indianapolis City Centre seeks an Assistant Front Office Manager to oversee daily front desk operations in downtown Indianapolis. You will lead front office staff, ensure guest satisfaction, and coordinate with housekeeping and engineering to meet guest needs.

Responsibilities include staffing, training, handling guest issues, and managing MICROS transactions while supporting the General Manager on special requests and group blocks.