Front Office Lead & Guest Experience Manager

Pier House; Indianapolis (IN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Free Downtown Parking

Free Meal daily

Full Benefits Packing including 401(k)

PTO

Job summary

Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to lead front desk operations and ensure guest satisfaction in downtown Indianapolis. You will oversee staffing, training, scheduling, and supervision of front desk agents and PBX operators, while maintaining positive guest relations.

Responsibilities include efficient check-in/out, resolving guest complaints, and coordinating with Housekeeping and Engineering.

Qualifications

• High work ethic and self-motivation.
• Proven customer service and problem-solving experience.
• Regular attendance according to guidelines.
• Flexibility to work varying schedules based on property needs.
• Ability to manage multiple tasks and maintain accuracy.

Responsibilities

• Anticipate guest needs and maintain positive guest relations.
• Oversee staffing, interviewing, hiring, supervising, training and scheduling front desk staff.
• Understand front office duties and be able to perform them as needed.
• Resolve guest complaints and ensure satisfaction through investigation and problem solving.
• Manage MICROS system and daily front office transactions.
• Coordinate with Housekeeping and Engineering on guest rooms and maintenance requests.
• Assist General Manager with special requests and group blocking.

Skills

Staffing management

Guest relations

Customer service

Scheduling

Problem solving

Communication

Operational oversight

Tools

MICROS

Job description

Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to lead front desk operations and ensure guest satisfaction in downtown Indianapolis. You will oversee staffing, training, scheduling, and supervision of front desk agents and PBX operators, while maintaining positive guest relations.

Responsibilities include efficient check-in/out, resolving guest complaints, and coordinating with Housekeeping and Engineering.