Front Office Leader: Craft Heartfelt Guest Experiences

Accor; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Discounted rates

Training & development

Career growth

Wellness benefits

Job summary

Swissôtel Chicago is seeking an Assistant Front Office Manager to lead our Front Desk team under the Director of Front Office. You will inspire staff, ensure guest satisfaction, and maintain service standards in a fast-paced luxury environment.

You will schedule shifts, provide training, and communicate operations clearly to ensure seamless check-in and guest relations across departments. Previous leadership and PMS experience are highly valued in this role.

Qualifications

• Minimum leadership experience required.
• PMS experience preferred.
• Strong interpersonal and problem-solving abilities.
• Excellent under pressure in a fast-paced environment.
• Team player with reliability and accountability.

Responsibilities

• Support the Director of Front Office and lead the Front Desk team.
• Provide professional, friendly, and engaging service.
• Ensure proper staffing and scheduling per productivity guidelines.
• Communicate shift information via logs, emails, and meetings.
• Develop supervisors and colleagues through training.

Skills

Leadership experience

PMS experience

MS Office

University degree asset

Interpersonal skills

Reliability

Under pressure

Teamwork

Guest focus

Education

University/College degree (asset)

Job description

Swissôtel Chicago is seeking an Assistant Front Office Manager to lead our Front Desk team under the Director of Front Office. You will inspire staff, ensure guest satisfaction, and maintain service standards in a fast-paced luxury environment.

You will schedule shifts, provide training, and communicate operations clearly to ensure seamless check-in and guest relations across departments. Previous leadership and PMS experience are highly valued in this role.