Front Office Lead - Guest Experience & Ops

Valencia Group; Austin (TX); On-site; USD 48,000 - 60,000; Full time

Job summary

Valencia Hotel Group is seeking a Front Desk Manager at Lone Star Court in Austin, TX. The role oversees day-to-day Guest Services and Front Desk operations, ensuring staff are trained and service standards met to maximize guest satisfaction.

Acts as manager on duty when required and collaborates with other departments to relay information efficiently. The position requires strong communication, leadership, and multitasking skills, with a focus on maintaining high-quality guest relations and

Qualifications

• High school or equivalent education required.
• Minimum 1 year in hospitality industry.
• Minimum 1 year in hotel leadership position.
• Housekeeping or Front Office experience preferred.
• Effective communication with others.
• Works productively with a team.
• Strong multitasking abilities.
• Professional demeanor and stamina for long shifts.
• Ability to stay composed under pressure.
• Proficiency with multiple computer programs and files.

Responsibilities

• Have a strong presence at the Front Desk during peak periods.
• Monitor Front Desk and Guest Services for high quality guest relations.
• Balance guest charges and run relevant reports.
• Assist Front Desk Clerks with check-ins/check-outs.
• Ensure rooms and keys are set up and available.
• Lead Front Desk supervision and related operations.
• Ensure environment cleanliness and standard adherence.
• Maintain and update information in the system.
• Support housekeeping with daily room status.
• Communicate with other departments to fulfill guest needs.
• Train and coach Front Desk staff and supervisors.

Skills

Verbal and written communication

Leadership

Problem solving

Multitasking

Team collaboration

Education

High school or equivalent

Tools

Stay N Touch PMS

Job description

Valencia Hotel Group is seeking a Front Desk Manager at Lone Star Court in Austin, TX. The role oversees day-to-day Guest Services and Front Desk operations, ensuring staff are trained and service standards met to maximize guest satisfaction.

Acts as manager on duty when required and collaborates with other departments to relay information efficiently. The position requires strong communication, leadership, and multitasking skills, with a focus on maintaining high-quality guest relations and