Elite Guest Experience Specialist

Schweitzer; Mammoth Lakes, Northern (CA, KY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Free season pass

Healthcare

Dental

Vision

401k with company match

Job summary

The Westin Monache in Mammoth Lakes is seeking a Guest Experience Specialist to be the on-property point of contact for a subset of loyal guests, providing personalized service and assisting with reservations and requests.

Applicants should have strong communication and problem-solving skills, a hospitality mindset, and the ability to collaborate across hotel departments to maintain Westin brand standards. A flexible schedule is required for peak occupancy periods.

Qualifications

• High School or equivalent education required.
• Hospitality experience preferred but not essential; 1–2 years front desk/concierge experience beneficial.

Responsibilities

• Serve as on-site point of contact for guests and answer questions.
• Assist management with training new hires and team coordination.
• Collaborate with departments to deliver Westin brand standards.

Skills

Interpersonal skills

Problem solving

Communication skills

Education

High School diploma or equivalent

Tools

Lightspeed

GXP

Micros

Microsoft Office

Word

Excel

Job description

The Westin Monache in Mammoth Lakes is seeking a Guest Experience Specialist to be the on-property point of contact for a subset of loyal guests, providing personalized service and assisting with reservations and requests.

Applicants should have strong communication and problem-solving skills, a hospitality mindset, and the ability to collaborate across hotel departments to maintain Westin brand standards. A flexible schedule is required for peak occupancy periods.