Front Office Operations Manager — Guest Experience Leader

Del Monte Hotel Management LLC in; Town of Greece (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Hotel room discounts

Discounts on food & beverages

Comprehensive benefits for full-time

Job summary

DelMonte Hotel Group is seeking a Front Office Operations Manager in New York to lead the Front Office and Hospitality teams, ensuring exceptional guest experiences and adherence to brand standards.

The role emphasizes supervising staff, forecasting occupancy, managing the department budget, and coordinating with hotel operations to maintain service quality. Strong communication and organizational skills are essential for success.

Qualifications

• 1–3 years related experience in guest services, front desk or related professional area
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Proven customer service and staff management skills
• Ability to work as part of a team and complete tasks individually
• Solid organizational, time-management and prioritization skills

Responsibilities

• Supervise Front Office and Hospitality Departments; interview, hire and train associates
• Plan, assign and direct work; appraise performance and discipline as needed
• Forecast room occupancy and maintain department budget; monitor guest satisfaction results
• Perform Front Desk and PM Hospitality duties as needed; ensure brand standards are followed
• Provide guests with information on hotel services and hours of operation
• Maintain cleanliness and proper operations of front office and lobby areas

Skills

Customer service

Staff management

Communication

Teamwork

Organizational skills

Education

Associate's degree

Job description

DelMonte Hotel Group is seeking a Front Office Operations Manager in New York to lead the Front Office and Hospitality teams, ensuring exceptional guest experiences and adherence to brand standards.

The role emphasizes supervising staff, forecasting occupancy, managing the department budget, and coordinating with hotel operations to maintain service quality. Strong communication and organizational skills are essential for success.