Front Office Supervisor – Guest Experience

Fairmont; New York (NY); On-site; USD 77,000 - 95,000; Full time

Job summary

Accor is seeking a Front Office Manager at The Plaza, a Fairmont Managed hotel in New York City. The ideal candidate will possess strong leadership skills and a passion for guest service, assisting various departments while ensuring productivity guidelines are met.

This role involves ensuring exceptional service standards are followed and effectively communicating across shifts, making it crucial for candidates to have prior supervisory experience in the hospitality industry.

Qualifications

• Minimum of 1 year previous proven supervisory experience.
• Fluency in English required.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Assist the Front Office in all aspects of the department.
• Provide managerial support for Reception and Guest Services.
• Ensure service standards are consistently followed.

Skills

Guest service passion

Communication skills

Leadership skills

Organizational skills

Problem-solving

Training skills

Computer proficiency

Education

Degree in Hospitality Management

Tools

Micros-Fidelio System

Microsoft Office (Word, Excel, PowerPoint)

Job description

Accor is seeking a Front Office Manager at The Plaza, a Fairmont Managed hotel in New York City. The ideal candidate will possess strong leadership skills and a passion for guest service, assisting various departments while ensuring productivity guidelines are met.

This role involves ensuring exceptional service standards are followed and effectively communicating across shifts, making it crucial for candidates to have prior supervisory experience in the hospitality industry.