Luxury Front Office Leader — Flexible Schedule

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Fairmont New Orleans is seeking an experienced Front Desk Supervisor to lead daily Front Office operations in a luxury setting. You will guide colleagues, manage check-in/check-out, and ensure seamless guest experiences while promoting Fairmont standards and upselling opportunities.

The role requires strong leadership, OPERA Cloud knowledge, and a commitment to exceptional service. A flexible schedule including mornings, evenings, weekends, and holidays is expected.

Qualifications

• Minimum one year of Front Desk supervisory experience.
• Experience in Front Office or Guest Services.
• Knowledge of Property Management Systems, preferably OPERA Cloud.
• Proficiency in Microsoft Word and Excel.
• Graduate of a Hotel Management, Hospitality, or related program is an asset.
• Strong leadership, coaching, mentoring and colleague development skills.

Responsibilities

• Supervise daily Front Office operations and staff.
• Ensure check-in/check-out processes and guest requests run smoothly.
• Maintain knowledge of hotel services, outlets, and local attractions.
• Coach and mentor Front Office team; conduct performance evaluations.

Skills

Front Desk supervision

OPERA Cloud knowledge

MS Word & Excel

Guest service recovery

Leadership & mentoring

Education

Hotel Management / Hospitality program

Tools

OPERA Cloud PMS

Job description

Fairmont New Orleans is seeking an experienced Front Desk Supervisor to lead daily Front Office operations in a luxury setting. You will guide colleagues, manage check-in/check-out, and ensure seamless guest experiences while promoting Fairmont standards and upselling opportunities.

The role requires strong leadership, OPERA Cloud knowledge, and a commitment to exceptional service. A flexible schedule including mornings, evenings, weekends, and holidays is expected.