Front Office Lead - Guest Experience Champion

Thompson San Antonio Riverwalk; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Thompson San Antonio-Riverwalk is seeking a detail-oriented Front Office Supervisor to lead daily front desk operations and deliver a warm, personalized guest experience.

Youll coach and develop Front Desk colleagues, maintain service standards, and collaborate with other departments to ensure a seamless arrival and departure for guests, while upholding cash handling controls and shift coverage.

Qualifications

• 1–2 years of Front Desk experience preferred.
• Flexibility to work mornings, evenings, weekends, and holidays.
• Strong customer service, communication, and problem-solving skills.
• Experience with property management systems and basic office software.

Responsibilities

• Lead Front Desk colleagues during daily operations.
• Train, coach, and mentor team members to deliver service standards.
• Foster a welcoming, collaborative, and high-performing team environment.
• Resolve guest concerns with professionalism, empathy, and sound judgment.
• Monitor cash handling procedures, shift audits, and operational controls.
• Assist with shift coverage and maintain efficient front office operations.
• Ensure colleagues are knowledgeable about hotel services, amenities, and local recommendations.
• Partner with other hotel departments to deliver a seamless guest experience.

Skills

Front Desk

Customer Service

Communication

Problem Solving

Tools

PMS (Property Management System)

Microsoft Office

Job description

Thompson San Antonio-Riverwalk is seeking a detail-oriented Front Office Supervisor to lead daily front desk operations and deliver a warm, personalized guest experience.

Youll coach and develop Front Desk colleagues, maintain service standards, and collaborate with other departments to ensure a seamless arrival and departure for guests, while upholding cash handling controls and shift coverage.