Guest Experience & Rooms Coordinator

Thompson San Antonio Riverwalk; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Thompson San Antonio-Riverwalk, part of Meyer Jabara Hotels, seeks a Rooms Controller/Front Office Host to serve as the central link between Front Office, Housekeeping, Engineering, and Sales. You will ensure accuracy, efficiency, and seamless communication while supporting check-ins, check-outs, and room changes.

The ideal candidate has 1-2 years in hotel or customer service, strong communication and problem-solving skills, and a passion for hospitality.

Qualifications

• 1-2 years of hotel or customer service experience preferred.
• Flexibility to work mornings, evenings, weekends, and holidays.
• Strong customer service, communication, and problem-solving skills.
• Experience with property management systems and basic office software.
• A passion for hospitality and creating memorable guest experiences.

Responsibilities

• Manage room availability and assign room blocks for groups, VIPs, and guest preferences with accuracy and care.
• Analyze reports to ensure room availability aligns with operational needs.
• Collaborate closely with Housekeeping, Sales, and Engineering to ensure smooth operations.
• Support the Front Office guest registration process, including check-ins, check-outs, and room changes when needed.
• Perform guest check-in/check-out and handle payments.
• Respond to guest inquiries, requests, and special accommodations.
• Handle reservations, calls, and daily operational reports.
• Assist with night audit tasks and cash handling procedures.
• Follow hotel policies, safety standards, and guest privacy practices.

Skills

Customer service

Communication

Problem solving

Adaptability

Team collaboration

Tools

Property Management System (PMS)

Office software

Job description

The Thompson San Antonio-Riverwalk, part of Meyer Jabara Hotels, seeks a Rooms Controller/Front Office Host to serve as the central link between Front Office, Housekeeping, Engineering, and Sales. You will ensure accuracy, efficiency, and seamless communication while supporting check-ins, check-outs, and room changes.

The ideal candidate has 1-2 years in hotel or customer service, strong communication and problem-solving skills, and a passion for hospitality.