Front Office Rooms Controller & Guest Experience Lead

Thompson-SAN-Antoni; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Thompson-SAN-Antoni in San Antonio, Texas, is seeking a detail-oriented Rooms Controller/Front Office Host. In this role, you will manage room availability and support the Front Office team by ensuring accuracy in room assignments and enhancing guest satisfaction.

The ideal candidate should have 1-2 years of hotel experience and strong communication skills, thriving in a fast-paced hospitality environment. The position offers flexible hours, including mornings, evenings, and weekends.

Qualifications

• 1-2 years of hotel or customer service experience preferred.
• Flexibility to work mornings, evenings, weekends, and holidays.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Manage room availability and assign room blocks for groups, VIPs, and guest preferences with accuracy and care.
• Collaborate closely with Housekeeping, Sales, and Engineering to ensure smooth operations.
• Perform guest check-in/check-out and handle payments.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Property management systems

Basic office software

Job description

Thompson-SAN-Antoni in San Antonio, Texas, is seeking a detail-oriented Rooms Controller/Front Office Host. In this role, you will manage room availability and support the Front Office team by ensuring accuracy in room assignments and enhancing guest satisfaction.

The ideal candidate should have 1-2 years of hotel experience and strong communication skills, thriving in a fast-paced hospitality environment. The position offers flexible hours, including mornings, evenings, and weekends.