Front Office Supervisor

Thompson San Antonio Riverwalk; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Thompson San Antonio-Riverwalk is seeking a detail-oriented Front Office Supervisor to lead daily front desk operations and deliver a warm, personalized guest experience.

Youll coach and develop Front Desk colleagues, maintain service standards, and collaborate with other departments to ensure a seamless arrival and departure for guests, while upholding cash handling controls and shift coverage.

Qualifications

• 1–2 years of Front Desk experience preferred.
• Flexibility to work mornings, evenings, weekends, and holidays.
• Strong customer service, communication, and problem-solving skills.
• Experience with property management systems and basic office software.

Responsibilities

• Lead Front Desk colleagues during daily operations.
• Train, coach, and mentor team members to deliver service standards.
• Foster a welcoming, collaborative, and high-performing team environment.
• Resolve guest concerns with professionalism, empathy, and sound judgment.
• Monitor cash handling procedures, shift audits, and operational controls.
• Assist with shift coverage and maintain efficient front office operations.
• Ensure colleagues are knowledgeable about hotel services, amenities, and local recommendations.
• Partner with other hotel departments to deliver a seamless guest experience.

Skills

Front Desk

Customer Service

Communication

Problem Solving

Tools

PMS (Property Management System)

Microsoft Office

Job description

Why Meyer Jabara Hotels?

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented hospitality professionals who consistently deliver exceptional results. Our Colleagues are encouraged to reach their fullest potential by creating a differentiated guest experience while driving outstanding bottom-line performance. Thompson San Antonio-Riverwalk captures the contemporary spirit of this historic Texas city and offers an evocative experience rooted in the timeless now. Our lifestyle hotel is located at the banks of the San Antonio River, soaring 20 stories above the city's celebrated River Walk. Glittering panoramic views are a hallmark of the 162 guest rooms that feature striking contemporary furnishings, spa-inspired bathrooms and floor to ceiling views of the San Antonio skyline.

Do you have the J Quality?

Learn more about what makes Meyer Jabara Hotels different:

https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be

Job Title: Front Office Supervisor

Department: Front Office

Reports to: Front Office Manager

Thompson San Antonio-Riverwalk is seeking a detail-oriented and service-driven Front Office Supervisor to be a key leader in delivering exceptional hospitality while fostering a positive, supportive environment for both guests and colleagues.

In this role, you'll oversee the daily operations of the Front Desk, ensuring every guest receives a warm welcome, personalized service, and a seamless arrival and departure experience. You'll lead by example, coach and develop team members, and help create a culture of service excellence.

Key Responsibilities

• Lead and support Front Desk colleagues during daily operations.
• Train, coach, and mentor team members to deliver exceptional service standards.
• Foster a welcoming, collaborative, and high-performing team environment.
• Resolve guest concerns with professionalism, empathy, and sound judgment.
• Monitor cash handling procedures, shift audits, and operational controls.
• Assist with shift coverage and maintain efficient front office operations.
• Ensure colleagues are knowledgeable about hotel services, amenities, and local recommendations.
• Partner with other hotel departments to deliver a seamless guest experience.

Qualifications

• 1-2 years of Front Desk experience preferred
• Flexibility to work mornings, evenings, weekends, and holidays
• Strong customer service, communication, and problem-solving skills
• Experience with property management systems and basic office software
• A passion for hospitality and creating memorable guest experiences

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.