Guest Experience Leader - Front Office

Loews Hotels & Co; Kansas City (MO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Uniforms provided

Job summary

Loews Kansas City Hotel is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews' commitment to hospitality.

You'll balance operational precision with a warm, welcoming approach, oversee daily Front Office operations, mentor staff, manage scheduling, and respond to guest needs to drive satisfaction.

Qualifications

• Bachelor's Degree or relevant hospitality experience.
• 2+ years guest service experience in hotel.
• 1+ year guest service leadership role preferred.

Responsibilities

• Oversee daily Front Office operations to ensure smooth service.
• Lead and mentor Front Office staff to maintain high performance.
• Manage payroll processes, scheduling, and time-off approvals.
• Monitor guest feedback and implement strategies to boost satisfaction.
• Coordinate room allocations and collaborate with housekeeping.

Skills

Leadership

Customer service

Communication

Organization

Team management

Education

Bachelor's Degree

Tools

Opera System

Job description

Loews Kansas City Hotel is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews' commitment to hospitality.

You'll balance operational precision with a warm, welcoming approach, oversee daily Front Office operations, mentor staff, manage scheduling, and respond to guest needs to drive satisfaction.