Front Desk Supervisor & Guest Experience Leader

Hotel Valencia Riverwalk; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

Job summary

Hotel Valencia Riverwalk is seeking a Front Office Supervisor to lead the guest services team and ensure outstanding service across shifts. You will coach staff, handle guest requests, and uphold the hotel's standards in a fast-paced setting.

The role emphasizes training, communication, and teamwork to deliver a seamless guest experience while maintaining professional standards and cost awareness.

Qualifications

• Strong verbal and written communication skills.
• Effective time management and problem-solving abilities.
• Ability to work well in a team and show attention to detail.
• Excellent organizational and interpersonal skills.

Responsibilities

• Assist front desk team in daily operations and guest requests.
• Supervise front office staff to maintain Valencia Hotel Group standards.
• Contribute to training and development for front office and guest services.
• Monitor guest satisfaction and resolve issues with a proactive approach.

Skills

Verbal communication

Written communication

Time management

Attention to detail

Teamwork

Food handlers

TABC certification

Driver's license

Education

High School Diploma

Job description

Hotel Valencia Riverwalk is seeking a Front Office Supervisor to lead the guest services team and ensure outstanding service across shifts. You will coach staff, handle guest requests, and uphold the hotel's standards in a fast-paced setting.

The role emphasizes training, communication, and teamwork to deliver a seamless guest experience while maintaining professional standards and cost awareness.