Front Desk Supervisor

Hotel Valencia Riverwalk; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

Job summary

Hotel Valencia Riverwalk is seeking a Front Office Supervisor to lead the guest services team and ensure outstanding service across shifts. You will coach staff, handle guest requests, and uphold the hotel's standards in a fast-paced setting.

The role emphasizes training, communication, and teamwork to deliver a seamless guest experience while maintaining professional standards and cost awareness.

Qualifications

• Strong verbal and written communication skills.
• Effective time management and problem-solving abilities.
• Ability to work well in a team and show attention to detail.
• Excellent organizational and interpersonal skills.

Responsibilities

• Assist front desk team in daily operations and guest requests.
• Supervise front office staff to maintain Valencia Hotel Group standards.
• Contribute to training and development for front office and guest services.
• Monitor guest satisfaction and resolve issues with a proactive approach.

Skills

Verbal communication

Written communication

Time management

Attention to detail

Teamwork

Food handlers

TABC certification

Driver's license

Education

High School Diploma

Job description

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today's passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

Managing/Supervising front office and guest services team members to ensure Valencia Hotel Group's standards are upheld. Ensuring guest satisfaction is met, delivering the best guest experience. Play an active role in the training function in front office and guest services team to create a safe and efficient work environment.

Shift Requirements:

• Open availability for morning or evening shifts on weekdays/weekends/occasional overnights if needed.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

• Contribute positively to the team within the department
• Prepare for any and all guest requests
• Relentlessly train and motivate guest service team members
• Convey information and ideas clearly
• Assist team members with daily/weekly/monthly assigned duties
• Communicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems as necessary
• Maintain composure and objectivity under pressure
• Listen, understand, and clarify the concerns and issues raised by guests effectively
• Work with and understand financial information, data, and basic arithmetic functions
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the front office needs
• Complete other duties as assigned by Front Office Manager
• Responsible for assisting in supervision and performance of all Front officerelated operations and team members
• Work with Front Office Manager and General Manager to monitor Front Office quality and costs
• Create and modify department training topics for front office agents
• Check guests in and out in a friendly manner
• Become proficient in Hotel Operating System, Key system, and phone system
• Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rules
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Physical Requirements

• Standing/Walking: Constantly At front desk on tile or carpet. Around the entire hotel for daily inspections.
• Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Other Physical Requirements:
• Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
• Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.
• Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.
• Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter and reaching for materials in high areas.
• Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.

Working Environment

• Interior & Exterior: With exposure to weather conditions.

BASICS:

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties as assigned by the supervisor
• Attend required meetings

CANDIDATE PROFILE

Education and Experience

• High School Diploma
• Hotel Operations or Customer Serviceexperience preferred
• Communicates effectively with others (in person, on the telephone, electronically)

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• TABC CERTIFICATION
• FOOD HANDLERS
• VALID DRIVERS LISCENSE

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Source: Hospitality Online