Front Office Leader — Elevate Guest Experience & Revenue

Socket.dev; New York (NY); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Travel perks

ESPP program

Parental leave

Mental health resources

PTO & health plans

Job summary

Hilton seeks a Director of Front Office to lead all Front Office operations, drive service excellence, and steer revenue strategies for optimal occupancy and guest satisfaction. The role emphasizes data-driven decision making, team leadership, and integration of corporate marketing initiatives.

Ideal candidates will provide strategic direction, develop staff, and uphold Hilton's hospitality standards across all guest interactions, ensuring memorable stays for every guest.

Qualifications

• Experience leading front office operations.
• Strong focus on guest service and satisfaction.
• Ability to drive revenue through occupancy strategies.
• Proven leadership and team development skills.

Responsibilities

• Lead front office operations including guest service, registration, room inventory, and cost controls.
• Shape service excellence strategy by monitoring trends and improving guest satisfaction.
• Drive revenue initiatives through marketing and up-selling to boost occupancy.
• Integrate corporate marketing strategies within the Front Office.
• Leverage data and daily reports to inform operational decisions and guest experience.
• Maintain product and service knowledge across hotel offerings and local attractions.
• Cultivate a high-performing team through engagement and development programs.

Skills

Front Office Leadership

Revenue Management

Guest Service

Team Development

Data Analysis

Job description

Hilton seeks a Director of Front Office to lead all Front Office operations, drive service excellence, and steer revenue strategies for optimal occupancy and guest satisfaction. The role emphasizes data-driven decision making, team leadership, and integration of corporate marketing initiatives.

Ideal candidates will provide strategic direction, develop staff, and uphold Hilton's hospitality standards across all guest interactions, ensuring memorable stays for every guest.