Front Office Manager - Elevate Guest Experience & Revenue

Hilton; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Employee EAP

Generous PTO

Health benefits

Retirement plans

Job summary

Hilton in Boston is seeking a Front Office Manager to oversee daily front desk operations, guest services, and reservations, ensuring a warm, personalised stay for every guest.

You will lead a diverse team, uphold Hilton standards, train staff, manage room inventory and revenue opportunities, and continuously seek service improvements that raise guest satisfaction and hotel performance.

Qualifications

• Core values guiding success: hospitality, integrity, leadership, teamwork, ownership.

Responsibilities

• Oversee Front Office and Breakfast operations, guest service, registration, and room inventory.
• Monitor guest satisfaction, address service issues, and drive improvements.
• Promote hotel services and up-sell to drive occupancy and revenue.
• Provide regular updates and training to the front office team.

Skills

Guest service

Team leadership

Communication

Integrity

Ownership

Job description

Hilton in Boston is seeking a Front Office Manager to oversee daily front desk operations, guest services, and reservations, ensuring a warm, personalised stay for every guest.

You will lead a diverse team, uphold Hilton standards, train staff, manage room inventory and revenue opportunities, and continuously seek service improvements that raise guest satisfaction and hotel performance.