Front Office Guest Services Supervisor — Flexible Schedule

Stonebridge Companies; Warren Township (NJ); Sur place; USD 57 308 000 - 63 039 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Résumé du poste

Stonebridge in Warren, New Jersey seeks a Guest Services Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. You will support the Front Office Manager, supervise the front office team, and ensure accurate check-in/out, balanced accounts, and effective communication with housekeeping and other departments.

A 2+ year supervisory background in hospitality is required, with strong leadership and

Qualifications

• 2+ years of front office supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills to manage a team effectively.
• Excellent communication and interpersonal skills with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.

Responsabilités

• Oversee daily front office operations to ensure guest satisfaction.
• Greet, check-in, and allocate rooms promptly and courteously.
• Maintain accurate guest information and billing details.
• Balance guest accounts daily and supervise check-out processes.
• Coordinate with reservations, housekeeping, and other departments.
• Act as Duty Manager when required and participate in management meetings.

Connaissances

Front office supervision

Leadership

Communication skills

Guest service excellence

Reservations systems

Outils

PMS (Property Management System)

Reservations systems

Description du poste

Stonebridge in Warren, New Jersey seeks a Guest Services Supervisor to oversee daily front office operations, guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. You will support the Front Office Manager, supervise the front office team, and ensure accurate check-in/out, balanced accounts, and effective communication with housekeeping and other departments.

A 2+ year supervisory background in hospitality is required, with strong leadership and