Front Office Supervisor - Flexible Schedule & PTO

Stonebridge; Needham (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

PTO

401(k) matching

Wellness support

Travel and lodging perks

Job summary

Stonebridge in Needham, MA is seeking a Front Office Supervisor to oversee daily front desk operations, guest reception, reservations and telephone services, ensuring a high level of guest satisfaction. You will supervise the front office team, support the Front Office Manager, and ensure adherence to check-in procedures, accurate billing and smooth coordination with housekeeping.

The role requires 2+ years of supervisory hospitality experience, strong leadership, and excellent communication and

Qualifications

• Minimum 2+ years supervising front office or guest services in hospitality.
• Strong leadership and ability to manage a team.
• Excellent communication and interpersonal skills.
• Proficiency with property management systems and reservations.
• Experience with scheduling and staff development.
• Attention to detail and ability to balance accounts daily.

Responsibilities

• Greet guests, check in/out promptly and courteously.
• Oversee check-in procedures and billing accuracy.
• Handle guest problems or complaints promptly.
• Maintain front office cleanliness and order.
• Coordinate with reservations, housekeeping and other departments.
• Balance guest accounts daily.
• Oversee luggage delivery and arrivals.
• Conduct staff training and performance evaluations.
• Serve as Duty Manager when needed.
• Attend management meetings as required.

Skills

Front office supervision

Leadership

Guest service

Communication

Reservations & PMS

Staff development

Operational coordination

Tools

PMS

Reservations system

Job description

Stonebridge in Needham, MA is seeking a Front Office Supervisor to oversee daily front desk operations, guest reception, reservations and telephone services, ensuring a high level of guest satisfaction. You will supervise the front office team, support the Front Office Manager, and ensure adherence to check-in procedures, accurate billing and smooth coordination with housekeeping.

The role requires 2+ years of supervisory hospitality experience, strong leadership, and excellent communication and