On-Call Front Desk Experience Specialist

Stonebridge Companies; Northern (KY); Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Benefits package

Job summary

Stonebridge Companies' Somerset Hills Hotel in Warren, NJ seeks a Guest Service Agent on an on-call, part-time basis. The role supports front office operations, handling check-in/out, guest inquiries, payments, and reservations to ensure high guest satisfaction.

The ideal candidate has hotel front desk experience, strong customer service and communication skills, and proficiency with property management systems and basic office software.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping.
• Excellent problem-solving and organizational abilities.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Post charges for rooms, food, and services to ledgers.
• Issue room keys and assist bell attendants.
• Coordinate with housekeeping and maintenance on guest issues.
• Make and confirm reservations; answer inquiries about services.

Skills

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Tools

Word

Excel

Property management systems

Job description

Stonebridge Companies' Somerset Hills Hotel in Warren, NJ seeks a Guest Service Agent on an on-call, part-time basis. The role supports front office operations, handling check-in/out, guest inquiries, payments, and reservations to ensure high guest satisfaction.

The ideal candidate has hotel front desk experience, strong customer service and communication skills, and proficiency with property management systems and basic office software.