Front Office Guest Services Supervisor

LBA Hospitality; Charleston (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

LBA Hospitality is seeking a Guest Service Supervisor to oversee daily Front Office operations, manage personnel, monitor budgets, and ensure strong financial controls. The role requires leadership to train and motivate associates and to maintain high guest satisfaction.

The ideal candidate will have supervisory experience, a background in the service industry, and a high school diploma or equivalent, with the ability to communicate effectively and manage multiple tasks in a fast-paced hotel

Qualifications

• Supervisory duties include training, appraisal, documentation, and motivation of staff.
• Knowledge of guest services and local attractions to assist inquiries.
• Daily hotel operations, events, and procedures updates across the property.
• Familiarity with front desk operations, rates, discounts, and guest handling.

Responsibilities

• Maintain a professional cohesive team through training and coaching.
• Promote positive morale and friendly attitudes.
• Operate within budgeted revenue and labor models.
• Greet and register guests, assign rooms, and handle special requests.
• Promote hotel services and amenities to guests.
• Encourage repeat business and future reservations.

Skills

Supervisory skills

Train & develop associates

Communication

Multi tasking

Customer service

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

LBA Hospitality is seeking a Guest Service Supervisor to oversee daily Front Office operations, manage personnel, monitor budgets, and ensure strong financial controls. The role requires leadership to train and motivate associates and to maintain high guest satisfaction.

The ideal candidate will have supervisory experience, a background in the service industry, and a high school diploma or equivalent, with the ability to communicate effectively and manage multiple tasks in a fast-paced hotel