Front Office & Guest Services Supervisor

Highgate; Boston (MA); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Life insurance

Disability insurance

Tuition reimbursement

Job summary

Highgate Hotels in Allston, Boston, seeks an Assistant Front Office Manager to run the front desk with warmth and efficiency, maximize occupancy and revenue, and ensure exceptional guest service from check-in to check-out.

The role collaborates with Sales, Reservations, and other departments, trains staff, handles VIP requests, and upholds Highgate standards while coaching team members in a fast-paced environment.

Qualifications

• A 4-year college degree and at least 1 year of related experience required.
• Supervisory experience required.
• Labor experience and OPERA experiences preferred.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required. Two overnight shifts with this position.
• Ability to stand during entire shift.

Responsibilities

• Fulfils special requests for groups, VIPs, etc. in coordination with Sales/Reservations.
• Assist daily at guest reception and check-in/check-out processes.
• Responds to social media feedback and follow-up with guests internally.
• Communicates effectively with guests, team members and other departments.
• Leads guest service training initiatives within the front office.
• Promotes hotel services and local attractions to enhance guest satisfaction.

Skills

Customer service

Leadership

OPERA experience

Windows proficiency

Education

Bachelor's degree

Tools

Windows OS

Spreadsheets

Word processing

Job description

Highgate Hotels in Allston, Boston, seeks an Assistant Front Office Manager to run the front desk with warmth and efficiency, maximize occupancy and revenue, and ensure exceptional guest service from check-in to check-out.

The role collaborates with Sales, Reservations, and other departments, trains staff, handles VIP requests, and upholds Highgate standards while coaching team members in a fast-paced environment.