Front Office & Guest Services Specialist - Part-Time

The Next Door Recovery; Nashville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

The Next Door Recovery in Nashville is seeking a Part-time Front Office Assistant to be the first point of contact for callers and visitors, and to support the Admissions and Operations Team with daily administrative tasks. You will help greet clients, manage mail, and Coordinate front desk activities.

Requirements include a High School diploma or GED, exceptional customer service, at least 2 years of related experience, proficiency with Outlook, Word, Excel, and PowerPoint, and a valid driver’s

Qualifications

• High school diploma or GED required.
• Exceptional customer service skills required.
• Minimum 2 years of customer service experience or related experience preferred.

Responsibilities

• Greet new and existing clients
• Greet and direct all visitors, vendors, and employment applicants
• Answer incoming calls and directs to appropriate staff
• Communicate phone messages/packages to staff
• Coordinate and communicate daily maintenance and cleaning needs to contract staff
• Place maintenance calls to vendors as needed
• Responsible for pickup/sorting/distributing mail
• Provide additional coverage, as needed
• Responsible for providing front office orientation for interim coverage
• Misc. projects for staff (printing labels, print jobs, reformatting documents)
• Provide administrative support to Support Services Team and Operations Department
• Ensure front office area is clean and presentable at all times.
• Ensure that all policies and procedures of The Next Door Recovery, Inc. are followed at all times by residents and volunteers

Skills

Customer service

Administrative support

Phone etiquette

Greet visitors

Multitasking

Education

High School/GED

Tools

Outlook

Word

Excel

PowerPoint

Job description

The Next Door Recovery in Nashville is seeking a Part-time Front Office Assistant to be the first point of contact for callers and visitors, and to support the Admissions and Operations Team with daily administrative tasks. You will help greet clients, manage mail, and Coordinate front desk activities.

Requirements include a High School diploma or GED, exceptional customer service, at least 2 years of related experience, proficiency with Outlook, Word, Excel, and PowerPoint, and a valid driver’s