Front Desk Coordinator - TN - Nashville

Boardroom Salon For Men; Nashville (TN); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401K with Match

Paid Time Off

Referral Bonuses

Exclusive Employee Discounts

Job summary

Boardroom Salon For Men in Nashville, TN, is looking for a Front Desk Coordinator to provide exceptional customer service and manage the salon's calendar. You will be the first point of contact for clients, ensuring they feel welcomed and valued.

The ideal candidate will have a minimum of 2 years in customer service, strong communication skills, and a professional demeanor. Enjoy comprehensive benefits, including health insurance, paid time off, and wellness perks as part of a supportive team.

Qualifications

• Minimum of 2 years of customer service experience.
• Excellent client service skills are essential for the role.
• Must have the ability to work well on a team.

Responsibilities

• Provide outstanding customer service to clients.
• Book appointments and manage the salon's calendar.
• Utilize the POS system to manage payments and memberships.

Skills

Customer service experience

Client service skills

Excellent communication abilities

Attention to detail

Job description

Front Desk Coordinator - Nashville, TN - West End

You've just discovered your career happy place. At Boardroom, our mission is to help our clients relax, look great and feel confident. We do this by hiring the most highly skilled stylists and barbers who build authentic connections with everyone who walks through our doors.

Why join our team?

At Boardroom, we believe in taking care of our team just as much as we do our clients. Here’s what you can look forward to when you join us:

• Career Growth – Advance your career with ample opportunities to grow
• Starting at $15/hour plus Competitive Retail and Membership Sale Commissions
• Comprehensive Benefits – Health, Dental, Vision, Short‑ & Long‑Term Disability, and Life Insurance after just 60 days*
• 401K with Match– Secure your future with a solid retirement plan
• Paid Time Off – Start accruing PTO on day 1, with up to 40 hours per year
• Paid Holidays – Enjoy up to 7 paid holidays annually**
• Wellness Perks – Discounted gym and med‑spa benefits to enhance your wellness and self‑care
• Referral Bonuses – Earn $1,000 for referring a friend to join our team
• Exclusive Employee Discounts – Save on the services and products you love
• Employee Assistance Program – Support when you need it most
• Appointment‑based Booking (online/app/front desk)
• Available for Full‑Time employees
• Paid holidays are for Full‑Time employees who are regularly scheduled to work the day the holiday lands on

Job Responsibilities

• Provide outstanding customer service to ensure everyone who walks through our door feels welcomed and valued
• Book appointments and manage the salon’s calendar effectively
• Manage inbound and outbound calls with excellent phone etiquette
• Respond to customer inquiries in a timely and professional manner
• Utilize our POS system accurately to check in and out clients, collect payments, document client information, manage appointments, and manage memberships
• Assist with marketing and sales by educating clients on products, services, and promotions

Job Requirements

• Minimum of 2 years of customer service experience
• Minimum 18 years of age to serve alcoholic beverages
• Excellent client service skills
• Professional appearance and demeanor
• Ability to work well in a team setting
• A positive, and uplifting attitude is a must
• Ability to pay attention to detail and work in a fast‑paced environment
• Excellent communication abilities verbally, over the phone, and in messaging
• Must be able to remain calm and professional in stressful situations