Part-Time Front Office Assistant (Monday - Thursday)

The Next Door Inc; Nashville (TN); On-site; USD 21,000 - 28,000; Part time

Job summary

The Next Door Recovery, Inc. in Nashville is looking for a Part-time Front Office Assistant to serve as the first point of contact for visitors and callers, greet guests, and route inquiries to the Admissions and Operations teams.

You will support daily administrative tasks, handle mail and messages, and help maintain a clean, professional front office while following agency policies and confidentiality requirements.

Qualifications

• Greet visitors and callers with a professional, courteous manner.
• Accurately relay messages and coordinate with staff.
• Maintain confidentiality and follow agency policies.

Responsibilities

• Greet new and existing clients and direct them as needed.
• Answer incoming calls and route to appropriate staff.
• Distribute mail and assist with administrative tasks.
• Provide front office orientation during interim coverage.
• Support Admissions and Operations teams with daily tasks.

Skills

Customer service

Phone handling

Administrative support

MS Office

Education

High School Diploma or GED

Job description

Job Title: Part-time Front Office AssistantReports to: Operations DirectorLevel: ExperiencedLocation: NashvilleClassification: Part-time, non-exemptEducation: High School/GEDShift: Monday 8:00am to 3:00pmTuesday 8:00am to 1:30pmWednesday 8:00am to 4:00pmThursday 8:00am to 1:30pmMission:The Next Door Recovery provides a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.Summary:To act as point of contact for incoming calls and guests, as well as support the Admissions and Operations Team in daily administrative tasks for The Next Door Recovery, Inc. (TNDR).Primary Responsibilities and Duties include the following:Greet new and existing clientsGreet and direct all visitors, vendors, and employment applicantsAnswer incoming calls and directs to appropriate staffCommunicate phone messages/packages to staffCoordinate and communicate daily maintenance and cleaning needs to contract staffPlace maintenance calls to vendors as neededResponsible for pickup/sorting/distributing mailProvide additional coverage, as neededResponsible for providing front office orientation for interim coverageMisc. projects for staff (printing labels, print jobs, reformatting documents)Provide administrative support to Support Services Team and Operations DepartmentEnsure front office area is clean and presentable at all times.Ensure that all policies and procedures of The Next Door Recovery, Inc. are followed at all times by residents and volunteersAdditional responsibilities as assignedEducation and Experience:High school diploma or GED required.Exceptional customer service skills required.Minimum 2 years of customer service experience or related experience preferred.Other Requirements:Possess proficient computer skills Outlook, Word, Excel, and PowerPointValid Driver’s licenseAll Employees will adhere to the following professional standards:Honor the agency mission: The mission of The Next Door Recovery is to live out our faith by providing a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.Consistently treat patients and co-workers with the utmost respect.Keep ALL information regarding staff, client, diagnosis, group information, etc. confidential at all times.Work as a necessary part of the team effort.Model ethical and professional behavior at all times.Participate in ongoing meetings and trainings as required by the leadership of The Next Door RecoveryBe creative and assist leadership with ideas for improving the overall quality of the services and environment for the residents of The Next Door Recovery.Encourage and live the core values of The Next Door Recovery, Inc., at all times:Love ~ We demonstrate what love looks like, so our women learn to love others in healthy ways and love themselves.Faith ~ We welcome all people, and all will be cared for with Christ-centered principles.Hope ~ We believe hope is within reach for all women.Wholeness ~ God has a plan and purpose for a woman’s life and that is abundantly good. She does not have to be defined by her past decisions. God loves. God forgives. Every woman can be whole and complete.Community ~ We are building a healthy community in which our women are contributing members of society. We need one another. We care for one another. We will teach our women how to build their own healthy community.Respect ~ We believe each woman deserves respect from us and from each other. We believe each woman can learn to respect herself and others.Encouragement ~ We believe that our words and actions should build one another up. We inspire one another with love and good deeds.