Front Office & Guest Services Leader

Highgate Hotels L.P.; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Highgate Hotels L.P. in San Francisco is seeking a Front Office Manager to oversee Guest Services and ensure exceptional guest experiences at Hotel Caza. This role involves maximizing room revenue while ensuring efficient operations and quality service during guest stays.

The ideal candidate will have supervisory experience, five years in hospitality, and exceptional customer service skills. The position offers a vibrant work environment in a recently renovated family-friendly hotel.

Qualifications

• At least 5 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Exceptional Customer Service Skills.

Responsibilities

• Manage Guest Services and ensure quality service for all guests.
• Maximize room revenue and occupancy by reviewing status daily.
• Prepare employee schedules and payroll compilation.

Skills

Customer Service Skills

Microsoft Office proficiency

Supervisory skills

Multitasking

Education

5 years hotel experience or relevant degree

Job description

Highgate Hotels L.P. in San Francisco is seeking a Front Office Manager to oversee Guest Services and ensure exceptional guest experiences at Hotel Caza. This role involves maximizing room revenue while ensuring efficient operations and quality service during guest stays.

The ideal candidate will have supervisory experience, five years in hospitality, and exceptional customer service skills. The position offers a vibrant work environment in a recently renovated family-friendly hotel.